Privacy Policy

1. Introduction

Futuree Sparkk Pty Ltd (ABN [TO BE INSERTED]) ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), and this policy explains how we manage personal information in accordance with these requirements.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Financial information relevant to course content and examples
• Educational and professional background
• Course preferences and learning progress
• Payment and billing information
• Communications with our support team
• Technical information about your device and usage

2.2 Sensitive Information

We do not generally collect sensitive information as defined by the Privacy Act unless it is necessary for our services and you have provided consent. This may include financial information for educational purposes within our courses.

2.3 Information from Third Parties

We may receive information about you from publicly available sources, social media platforms (if you choose to connect), and payment processors for transaction verification.

3. How We Collect Information

3.1 Direct Collection

• When you create an account or enrol in courses
• Through contact forms and newsletter subscriptions
• During phone conversations or email communications
• When you participate in surveys or feedback requests
• Through payment transactions

3.2 Automatic Collection

• Website usage data through cookies and analytics
• IP addresses and device information
• Course interaction and progress data
• Email engagement metrics

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Primary Purposes

• Providing access to courses and educational materials
• Processing payments and managing accounts
• Responding to enquiries and providing customer support
• Issuing certificates and tracking progress
• Improving our courses and services

4.2 Secondary Purposes

• Marketing and promotional communications (with consent)
• Newsletter distribution and blog updates
• Market research and service development
• Compliance with legal obligations
• Fraud prevention and security measures

5. Information Disclosure

We may disclose your personal information to:

5.1 Service Providers

• Payment processors (Stripe, PayPal) for transaction processing
• Email service providers for communications
• Cloud hosting providers for data storage
• Analytics providers for website improvement
• Customer support platforms

5.2 Legal Requirements

• When required by Australian law or court order
• To comply with regulatory requirements
• For fraud prevention and investigation
• To protect our rights and property

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

6. Overseas Disclosure

Some of our service providers may be located overseas, including:

• United States (cloud hosting, analytics)
• European Union (email services)
• New Zealand (support services)

We ensure that overseas recipients are bound by privacy obligations substantially similar to the APPs or are located in countries with adequate privacy protections.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on privacy and security
• Limited access on a need-to-know basis

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing access to purchased courses
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

9. Your Rights

Under the Privacy Act, you have the right to:

9.1 Access

Request access to the personal information we hold about you, subject to certain exceptions.

9.2 Correction

Request correction of inaccurate, incomplete, or out-of-date information.

9.3 Complaints

Make a complaint about our handling of your personal information.

9.4 Marketing Opt-out

Unsubscribe from marketing communications at any time using the unsubscribe link or contacting us directly.

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyse website traffic and usage patterns
• Personalise content and recommendations
• Provide social media integration

You can manage cookie preferences through our cookie banner or your browser settings. See our Cookie Policy for more details.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

13. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your information, or make a complaint, please contact us:

External Complaints

If you are not satisfied with our response to your privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: [email protected]